We will do our due diligence to ensure that your package is made and shipped within the estimated time frame. We are not immune to any outside issues such as supply chain shortages, material availability, weather, or any other unforeseen reasons to cause delay. We as Rosebud HomeGoods are not responsible to compensate for lost time or inconvenience. Duties and Fees for International Orders are the customers responsibility. We offer discounts and free shipping at certain price points but are not responsible for other International costs and fees associated. We are a customer focused small business. We will do everything in our power to ensure that each customer receives the optimum experience.
Canada/International Orders:
We’re delighted to offer our products to our valued customers both in Canada and across the globe. While we strive to ensure a seamless shopping experience, we would like to inform you about certain aspects of our international shipping policy.
Customs and Duty Fees
1. Responsibility of Fees: Please be aware that all customs and duty fees incurred during the shipping process are the sole responsibility of the customer. These fees can vary by country and are not within the control of Rosebud HomeGoods.
2. Our Support Role: While we cannot handle these fees on your behalf, our team is committed to providing assistance by facilitating communication with the carrier. We aim to help clarify any issues or questions you might have during the shipping process.
3. Non-Payment of Fees: It’s important to note that refusal to pay these fees, or failure to collect the package, can lead to its return to us. Under these circumstances, Rosebud HomeGoods is not responsible for any return shipping costs, customs, duty fees, or other charges.
4. Returned Packages: In the event that a package is returned due to the customer’s refusal to pay customs or duty fees, or failure to collect the package, please understand that Rosebud HomeGoods cannot offer a refund for the order or shipping costs.
We sincerely apologize for any inconvenience this may cause. We understand that international shipping can be complex, and we are always here to help guide you through the process. However, the responsibility for understanding and covering additional fees lies with you, our esteemed customer.
Please don't hesitate to reach out to mothernature@poweredbyrosebud.com if you have questions or issues with an order.
